Our privacy policy refers to personal data. This is defined as information concerning any living person that is not already in the public domain. The Privacy and Electronic Communications Regulations (PECR) and The General Data Protection Regulations (UK GDPR) seek to protect and enhance the rights of individuals. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It may be noted that GDPR does not apply to information already in the public domain such as Companies House data.

By continuing to use this site you agree to us providing to you the information you have requested and confirm that you have read and agree to the use of your information as set out in our privacy policy below.

Encor Design Limited is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information, and procedures that we have in place to safeguard your privacy.

Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
Encor Design Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st October 2025.

The information we collect and how we use it

We may collect the following information:

• Name and address
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Depending on the services you access, this may require additional personal information being provided by you.

What we do with the information we gather

We require this information to understand your needs and provide you with a tailored service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our products and services. We may periodically send promotional emails about new products and services, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, SMS/WhatsApp or mail. We may use the information to customise the website giving due account of customer feedback and responses.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

In the event of a personal data breach, we will notify the ICO within 72 hours if it poses a risk, and affected individuals without undue delay if high risk.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps us analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. You can control and/or delete cookies as you wish and there is information on how to do this on www.aboutcookies.org. By continuing to browse our website you are giving your consent to the use of cookies on our website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling and processing your personal information

Our processing of your personal data is lawful under Article 6 of the UK GDPR where at least one of the following bases applies: (a) you have given clear consent for that specific purpose; (b) it is necessary for the performance of a contract we are entering into or have entered into with you; (c) it is necessary for compliance with a legal obligation we are subject to; (d) it is necessary to protect your vital interests or those of another person; (e) it is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us; or (f) it is necessary for the purposes of our legitimate interests (or those of a third party), provided those interests are not overridden by your rights and freedoms. We will determine the appropriate basis for each processing activity and document this accordingly.
You may request details of personal information which we hold about you under the Data Protection Act 2018. If you would like a copy of the information held on you please write to: dpo@encordesign.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect. You can opt out of direct marketing at any time by emailing dpo@encordesign.com or using unsubscribe links.

Sale of business

If our business is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business on a need-to-know basis under legitimate interests.

Your consent

By submitting your information, you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you are aware of the information we collect and how we use it at all times. We will also email you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

Owing to the global nature of the internet infrastructure, the information you provide may be transferred or stored in countries outside the EU that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken steps such as reviewing data processing agreements, ensuring encryption and robust access controls to improve the security of your information. By submitting your information, you consent to these transfers.

Your rights to your personal data

Under the UK GDPR, you have the following rights in relation to your personal data: (1) the right to be informed about how we process your data; (2) the right of access to your data and confirmation of our processing; (3) the right to rectification of inaccurate or incomplete data; (4) the right to erasure ('right to be forgotten') where there is no compelling reason for continued processing; (5) the right to restriction of processing in certain circumstances, such as while we verify the accuracy of your data; (6) the right to data portability, allowing you to receive or transfer your data to another controller in a structured, machine-readable format; (7) the right to object to processing based on legitimate interests, direct marketing, or for public interest tasks; and (8) rights related to automated decision-making and profiling, including the right to obtain human intervention. To exercise any of these rights, please contact us at dpo@encordesign.com. We will respond to your request without undue delay and in any event within one month of receipt (which may be extended by two further months where necessary, with an explanation provided). The supervisory authority for these rights in the UK is the Information Commissioner's Office (ICO), which you can contact at ico.org.uk if you have concerns about our compliance.

Third Party Service Providers we work in association with

We work very closely with a limited number of third parties who are essential to the provision of our services. We may disclose your information to these third parties when it is essential to ensure the service you are accessing takes due account of the information you have provided. We only work with providers that have data processing agreements ensuring UK GDPR compliance.

Retention Policy

It is our policy to delete after a period of six years, ending with your last access to our website, any personal data not needed by our business to fulfill legal/tax obligations.